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Last updated: 24/11/2025

TES Digitals, a subsidiary of Borderless Skills LTD (RC NO. 7263651) provides professional digital services, including web design and development, digital marketing, branding, consulting, and related support. Because our work is service-based and highly personalised, our refund approach is different from that of a typical online store.

By engaging TES Digitals for any service or subscription, you agree to the terms below.

1. Scope of this Policy

This policy covers payments made for:

  • Website and web application design or development
  • Branding and graphics design
  • Digital marketing and advertising services
  • Content creation, video and social media assets
  • Consulting, strategy sessions and training
  • Monthly or recurring service plans and retainers

2. Deposits, Upfront Payments and Project Fees

For most projects, TES Digitals requires an upfront payment or deposit to:

  • Reserve your slot in our production schedule, and
  • Begin strategy, research, planning and design work.

These upfront deposits and any work already completed are generally non-refundable.

However:

  • If you make a payment and no work has started yet
    (for example, no strategy session, no brief received, no design work, no onboarding),
    you may request a refund of your payment, less any bank or payment processing fees, within 3 working days of payment.

Once work has started, any refund remains at the sole discretion of TES Digitals and will be based on the portion of work already completed.

3. Monthly Plans, Retainers and Subscriptions

For Digital Marketing Subscription Plans or other recurring services:

  • Your plan continues on a rolling basis until you cancel in writing.
  • You may cancel future renewals by giving at least 7 days’ notice before your next billing date.
  • Fees already paid for the current billing cycle are non-refundable, because resources, strategy and work for that period would already have been allocated or executed.

We do not offer partial or pro-rated refunds for unused days in a current billing period.

4. Strategy Sessions, Consulting and One-Off Bookings

For one-off paid sessions (strategy calls, consultations, trainings):

  • If you cancel at least 24 hours before the agreed time, you may:
    • Reschedule to another available date at no extra cost, or
    • Request a refund, less any payment processing fees.
  • If you cancel less than 24 hours before the session, or do not attend the session, the fee is non-refundable.

If TES Digitals has to cancel a booked session and cannot offer an alternative date, you will be offered a full refund.

5. Custom Work and Creative Deliverables

Websites, branding, designs and campaigns are custom-made services. Because of the time and expertise involved:

  • Once a design concept, website draft, campaign setup or any substantial part of the work has been delivered for review, payments made are non-refundable.
  • We will provide revisions within the agreed scope of work to reach a satisfactory outcome, as stated in your proposal or contract.

6. Non-Refundable Items

The following are strictly non-refundable:

  • Completed projects and delivered campaigns
  • Domain name purchases, hosting, third-party software or licences bought on your behalf
  • Fees paid to third-party platforms such as ad networks, email services or tools
  • Discounted, promotional or special offers marked as “Non-refundable”

7. Billing Errors and Duplicate Payments

If you believe you have been:

  • Charged more than once for the same service, or
  • Charged an incorrect amount,

please contact us immediately with proof of payment and the service description.

Once we verify the error, we will:

  • Refund the overcharged or duplicate amount, or
  • Apply it as credit towards future work, based on your preference.

8. How to Request a Refund or Raise a Concern

To request a refund or discuss any billing concern:

  1. Send us a message with:
    • Your full name or company name
    • Project name or service type
    • Invoice or reference number
    • Date and amount of payment
    • Proof of payment
    • Clear explanation of your request
  2. Use the contact details on the Contact page of this website, or email us at:
    [email protected] or [email protected]

We may ask for additional details to verify your identity and the transaction.

9. Refund Processing

  • Approved refunds will normally be made using the same payment method that was used for the original transaction, where possible.
  • Once a refund is approved, we typically initiate it within 7–10 working days.
  • Actual time for funds to reflect depends on your bank or payment provider.

10. Chargebacks and Disputes

If you have any concern about a payment, kindly contact TES Digitals first. Most issues can be resolved quickly by speaking with us.

Unjustified or fraudulent chargebacks may result in:

  • Suspension or termination of ongoing services, and
  • Refusal to work together in the future.

11. Changes to This Policy

TES Digitals may update this Refund & Cancellation Policy from time to time. The latest version will always be available on this page, with the “Last updated” date shown above.